About Us.
Faltown Skateboards are completely dedicated to your total
satisfaction. If you have any suggestions or comments please
email us using the link on the store page.
Our Contact details:
Address: 17a Waterloo Crescent, Falmouth, Cornwall TR11 3NU
Phone: 01326 218735
Email: info@faltownskateboards.com
Making A Purchase.
Making a purchase could not be easier. Just browse our
store, and add any items that you wish to buy into the
shopping cart. After you have finished your selection,
click on 'Checkout' and you will be asked for a few details
that we need to be able to complete the order.
We accept credit card payment. If you are shopping from
North America or anywhere else, place your order and your
credit card company will convert the transaction to US
Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any
item until it is ready to ship. Backordered items are
not charged until they are shipped. You may send your
credit card information via phone, snail mail or over
the Internet.
When confirmation of order is received, this is to indicate
that we have received your order. It does not indicate
that a contract exists between us. We will indicate acceptance
of your order, and hence a contract between us, when we
send you an invoice. We have included this term to protect
us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no
longer able to supply a particular product for some reason.
In the case of a change of price, we will always contact
you first to ensure that the price is acceptable.
Shipping And Handling.
We use Parcel Force World for shipping and Handling. Our
48h service is guaranteed to arrive at your door with
in 3 working days and our 24h service is guaranteed to
arrive next working day from the day of despatch or your
money back.
Delivery Schedule.
We deliver your order right away. We will normally send
your order to you in 2 business days. International orders
are generally received in under 10 days. Any orders recieved
after 2.30pm GMT will be processed and dispatched the
next working day.
Back Orders.
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your
order if you would rather not wait.
Credit Card Security.
When the order is placed at our website, credit card numbers
are encrypted using 128 bit encryption. They are only
decrypted after they reach our computer. They are not
held in clear text on any web site.
Guarantee.
We guarantee your satisfaction. All of our products come
with a 30 day no quibble guarantee.
Reaching Us.
If you need to reach us, please email us using the link
on the store page, alternatively, you can call on (International
+44 1326 218735) or write to us at Faltown Skateboards, 17a Waterloo Crescent, Falmouth, Cornwall TR11 3NU
Privacy Policy.
Faltown Skateboards do not disclose buyers' information
to third parties other than when order details are processed
as part of the order fulfilment. In this case, the third
party will not disclose any of the details to any other
third party.
Cookies are used on this shopping site to keep track
of the contents of your shopping cart, to store delivery
addresses if the address book is used and to store your
details if you select the 'Remember Me' Option. They are
also used after you have logged on as part of that process.
You can turn off cookies within your browser by going
to 'Tools | Internet Options | Privacy' and selecting
to block cookies. If you turn off cookies, you will be
unable to place orders or benefit from the other features
that use cookies.
Returns Policy
Your rights to return goods are protected under the EU
Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Warranty Policy- Skateboards Decks.
We want you to feel as confident in Faltown skateboards
as we do, that's why we stand behind our product 100%
and have an easy to understand Warranty policy.
Within 30 days & with Proof of Purchase - New deck
with grip tape = Free
After 30 days or without Proof of Purchase - New deck
with grip tape = 35% off rrp.
Effective for boards broken under normal use. Normal
use does not include exposure to rain, snow, fire, Putty
or any solvent. Subject to inspection by Faltown.
Send DECK ONLY, proof of purchase, note explaining problem,
and Cashier’s check or Postal order to:
Faltown Skateboards, 17a Waterloo Crescent, Falmouth, Cornwall TR11 3NU
